At LUME Beauty, your satisfaction matters to us. Whether you have a question about your order, want to report a problem, or wish to share a suggestion, we are here to help.
Please contact us through WhatsApp or our official social media pages. Our team will do its best to assist you.
1. Order Inquiries
Need an update about your order or help with a product? Contact us on WhatsApp and share your order number, name, and inquiry so we can assist you more efficiently.
If you receive a damaged, incorrect, or defective product, or experience another issue with your order, please contact us on WhatsApp.
To help us resolve your complaint, please provide:
Your order number
A brief description of the issue
Clear photos or a video, if relevant
We will review your concern and guide you through the next steps.
3. Suggestions & Feedback
We value your feedback! If you have ideas about our products, website, packaging, delivery experience, or customer service, we would love to hear from you.
Your suggestions help us improve the LUME Beauty shopping experience.
You can message us on WhatsApp for order-related assistance or connect with us on social media for product updates and beauty inspiration.
Our Commitment
At LUME Beauty, we aim to provide quality products and a smooth shopping experience. Thank you for choosing LUME and giving us the opportunity to serve you better.
